Web -2.0 Customer Service

If you want to see how to make sure your company is seen as uncaring, overly concerned with how things are said rather than what is said, and generally acting like a 15-year-old entitlement teen, have a look here. The original posts, which were on someone else's blog here and here, will give more context, as will the final 2 posts in the thread. Read it and weep, then try to find another company to bankroll.